iOTA Infotech Pvt Ltd is pleased to set out their Terms and Conditions, which will apply to the work we do for you. These Terms and Conditions and the Quote/Production Estimate supplied to you form the contract between us for the provision of Think Creative Agency’s services.
1. Think’s Role:
1.1. The Services: iOTA Infotech Pvt Ltd will provide the services described in the Quote/Production Estimate as presented. As an assignment develops, it may be that the scope of the required work changes. Where this is the case, Think will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.
Authors Corrections. Unless specified in the Quote/Proposal, we include 2 rounds of changes on all items following the presentation of an initial concept. Revisions briefed thereafter will be charged according to Think’s standard hourly rate card.
1.2. Information: To maximise iOTA’s effectiveness we must work with you as a team. Often Think Creative Agency’s work will be dependent on you (or your other advisers) providing information promptly. To avoid unnecessary verification, Think Creative Agency will assume all information you provide is complete and accurate unless you tell us otherwise.
1.3. Incidentals: Couriers or printed proofs from external printers if required, to be charged to client.
1.4. Termination: Should you wish to terminate the contract after the commencement of work, you will be invoiced for work already completed.
1.5. Force Majeure: iOTA shall not be liable for any delay or failure to perform their obligations where such delay or failure to perform arises from circumstances outside Think Creative Agency’s reasonable control.
2. Payment Terms:
2.1. Payment Terms: Invoices shall be settled by bank transfer into iOTA Infotech Pvt Ltd's nominated bank account within 14 days of the date on the invoice unless agreed otherwise. Think Creative retain ownership of all work until full payment has been made.
2.2. Other Specialist Services: iOTA Infotech's estimate is exclusive of third-party costs such as photography, illustration, video production, sound recording etc unless otherwise included in the estimate. Think Creative Agency may, unless you instruct us otherwise, seek such specialist services on areas outside our expertise. The costs of such services will be passed on to and will be quoted according.
3. Scoping:
3.1. In most cases,iOTA Creative Agency will provide a scoping document which details the functionality in the work we do for our clients, this includes but is not limited to a website, application or marketing campaign. Where the client signs and approves this scoping document, any changes beyond the scope will be handled as a new update and priced accordingly.
4. Content:
4.1. Content and Images: It is your responsibility to provide us with the required information about your business and marketing objectives. iOTA Creative Agency takes no responsibility for errors in content supplied by you. Any changes thus incurred may be chargeable at standard rates. Unless specified otherwise, it is your responsibility to provide all necessary text and graphic materials that make up the content of the work. All content must be supplied in a suitable digital format unless agreed otherwise beforehand. Images should be supplied as jpeg, gif, tif, png or psd format. Text should be supplied as a Microsoft Word document. Failure to supply material in an easily accessible format may result in additional cost being incurred for retyping text. Where the content which is provided is in a form where a significant amount of copy writing is required, a further charge may be made.
4.2. Information for charts, graphs, and infographics to be supplied in Excel. If we are required to retype large amounts of content, then additional costs may be incurred.
4.3. Client supplied images should always be high-res images at 300DPI for print purposes. If they are solely for use on the web, then lower resolution images are acceptable. Think Creative Agency will assume that all images supplied to us are owned by the Client or have been purchased from stock libraries and are licensed to the client for use. We cannot use images taken from Google.
4.4. If you are using images of children that you have taken, then we will assume that you have been given the permission to use these images.
4.5. You grant Think permission to utilise logos and any other company identity for the purposes of creating the project. You agree to indemnify Think Creative Agency from any and all claims arising from your negligence or inability to obtain proper copyright permissions for all content supplied.
